Frequently Asked Questions
Everything you need to know about your ASSOULINE shopping experience.
What are your shipping options and delivery times?
We offer standard, express, and overnight shipping. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. International shipping times vary by destination.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition items may be final sale.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with measurements and fit recommendations. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products sustainably sourced?
ASSOULINE is committed to ethical fashion. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to last.